Privacy policy
The Manoir D’Youville Hotel attaches great importance to protecting the personal information and privacy of its guests, visitors, and partners. This policy explains how your information is collected, used, and protected.
Collection of personal information
We may collect certain personal information when you:
- make a reservation or request information
- contact us by phone, email, or online form
- sign up for a newsletter or an activity
- browse our website
The information that may be collected includes, in particular:
- first and last name
- contact information (email address, phone number)
- information related to a reservation or stay
- any information you choose to voluntarily provide to us
Use of Information
The personal information collected is used solely for the following purposes:
- process and manage reservations
- communicate with you before, during or after your stay
- respond to your requests for information
- improve our services and customer experience
- comply with our legal and administrative obligations
Under no circumstances will your personal information be sold, exchanged, or used for commercial purposes without your consent.
Protection of information
The Manoir D’Youville Hotel implements reasonable security measures to protect personal information from unauthorized access, loss, misuse, or disclosure.
Access to information is limited to team members who need it in order to perform their duties.
Sharing of information
Your personal information may be shared only with service providers necessary for the proper functioning of our activities (e.g., booking platform), and only to the extent required to provide our services.
These suppliers are required to comply with strict confidentiality standards.
Duration of storage
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or in accordance with applicable legal requirements.
Right of access and rectification
You may, at any time, request:
- access to the personal information we hold about you
- the correction or updating of this information
- the withdrawal of your consent, where applicable
For any requests in this regard, please contact us using the contact details below.
Contact information
If you have any questions about this policy or the management of your personal information, you can contact us:
📧 info@manoirdyouville.com
📞 450 692-8291
Modifications
The Manoir D’Youville Hotel reserves the right to modify this privacy policy at any time. Any changes will be posted on this page.